![]() “Metodologi Penelitian Bisnis Pemasaran”,PT. Hermawan, Kartajaya, 2002, Mark Plus on Strategy, 12 Tahun Perjalanan Mark Plus&Co Membangun Strategi Perusahaan, Jakarta: Gramedia Pustaka Utama. Relationship Marketing: Gaining Competitive Advantage through Customer Satisfaction and Customer “Relationship Marketing: Some Reflections on the State-of-the-art of the Relational Concept.” In T. Relationship Marketing Inputs Berpengaruh Signifikan Terhadap Quality of Service pada perusahaan LG Elektronik. Hair Jr, Joseph F, Rolp E Anderson, Ronald L Tatham and William C Black, 1995, Multivariate Data Analysis with Readings, Fourth Edition, Prentice Hall International Editions. 2:104-120, 2003 Gujarati, Damodar Terjemahan Sumarno Zain., 2001, Ekonometrika Dasar, Erlangga, Jakarta. “The Contribution of Studies of Source Credibility to a Theory of Interpersonal Trust in the Communication Process,” Psychological Bulletin, Vol. Cabang Pemalang) Griffin, Jill, 2003, Customer Loyalty : How to Earn It, How to Keep It, Lexington Books, The Free Press, Singapore Griffin, K., 2008. Analisis Pengaruh Kepercayaan, Komitmen, Komunikasi, dan Penanganan Keluhan terhadap Loyalitas Nasabah (Studi pada Nasabah PT. Dwyer, R.F, Schurr, P.H and Oh, S, 1987, Developing Buyer-Seller Relationship, Journal of Marketing, Vol. 283-301 Djarwanto PS dan Pangestu Subagyo, 2004, Statistik Induktif, Edisi 4, Yogyakarta : BPFE. International Journal of Quality & Reliability Management. The association of gender to firm-customer relationship. Proceedings of the 5th International Conference on Operations and Quantitative Management, Seoul, South Korea, Korea, pp. 2003, “Building customer loyalty in the digital age through relationship marketing (RM) and the mediation effect of trust”, Bramson, 2004, “From the Marketing Mix to Relationship Marketing : Towards a Paradigm Shift in Marketing”, Journal of Managements Decisions, Vol. (2001), „„The relationship between customer loyalty and customer satisfaction‟‟, International Journal of Contemporary Hospitality Management, Vol. Bowen, J, and Shoemaker, S (1998), Loyalty: A Strategy Commitment, Cornell H.R.A, Quarterly, Vol 2. Basu Swasta DH, 2003, Analisis Perilaku Konsumen, Yogyakarta: Liberty. 2, 2005 : 120 – 131 Basu Swasta DH dan Irawan, 2003, Manajemen Pemasaran Modern, EdisiKedua, Cetakan Ke-duabelas, Yogyakarta : Liberty. Pengaruh Atribut Kepuasan Terhadap Loyalitas Konsumen (Survai pada Pedagang Kaki Lima di Jl. Ariyanto, Nuke dan Suryandari, Retno Tanding. Arikunto, Suharsini, 2002, Prosedur Penelitian Suatu Pendekatan Praktek. Arikunto, Suharsimi, 2002, Prosedur Penelitian. Narus, 1990, "A Model of Distributor Firm and Manufacturer Firm Working Partnerships", Journal of Marketing, Vol. Analisis Pengaruh Kualitas Pelayanan Jasa Terhadap Kepuasan dan Loyalitas Pasien Rawat Inap di Rumah Sakit ST Elisabeth Semarang. ![]()
0 Comments
Leave a Reply. |
AuthorWrite something about yourself. No need to be fancy, just an overview. Archives
December 2022
Categories |